①i am ______(自我介绍). ②i feel bad to trouble you but i am afraid that i have to make a complaint about.
③the reason for my dissatisfaction is ______(总体介绍). ④in the first place, ______(抱怨的第一个方面). ⑤in addition, ______(抱怨的第二个方面). ⑥under these circumstances, i find it ______(感觉)to______(抱怨的方面给你带来的后果).
⑦i appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and i would like to have this matter settled by ______(设定解决事情最后期限). ⑧thank you for your consideration and i will be looking forward to your reply.
(letters of complaint)
college of business
ball state university
muncie, in 47300
november 15, 1998
general computer corporation
p.o. box 73219
fort worth, tx 76108
with reference to our order no. w 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.
the packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. we unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
we shall be glad if you will replace all 20 sets as soon as possible. meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
34 zhongcheng road
september 12, 2001
elegance clothing company
45 west street, nanjing
dear mr. chang:
on september 10, our order for 280 womens cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.
we had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.
needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. we ask you to conduct investigation at your end and reply to us.